Last Updated: 14-08-2025

Welcome to BTown Mart! These Terms and Conditions govern your use of our website www.btownmart.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to comply with these terms.

1. General Terms

  • BTown Mart is a registered business operating from Balaghat, Madhya Pradesh

  • These terms apply to all users of our website and services

  • We reserve the right to modify these terms at any time

  • Customers must be at least 18 years old to make purchases

2. Order Acceptance

  • All orders are subject to product availability

  • We reserve the right to refuse or cancel any order

  • Order confirmation does not constitute acceptance of the order

  • Prices are subject to change without notice

3. Payments

  • We accept all major credit/debit cards, UPI, and net banking

  • Payment must be completed at time of purchase

  • All transactions are secured through SSL encryption

  • We are not responsible for bank transfer delays or failures

4. Shipping & Delivery

  • Please refer to our separate Shipping Policy

  • Delivery times are estimates only

  • Risk of loss passes to customer upon delivery

  • Customers are responsible for import duties (if applicable)

5. Returns & Refunds

  • Please refer to our Return & Refund Policy

  • Some items may be non-returnable

  • Refunds will be processed to original payment method

6. Product Information

  • We strive for accuracy in product descriptions

  • Colors may vary slightly from website images

  • Product weights/dimensions are approximate

  • Prices include GST where applicable

7. User Accounts

  • Customers are responsible for account security

  • You must provide accurate registration information

  • We may suspend accounts for policy violations

8. Intellectual Property

  • All website content is owned by BTown Mart

  • Unauthorized use of trademarks/content is prohibited

  • User-generated content becomes our property

9. Limitation of Liability

  • BTown Mart is not liable for:

    • Indirect or consequential damages

    • Product misuse by customers

    • Third-party actions

    • Events beyond our reasonable control

10. Governing Law

  • These terms are governed by Indian law

  • Disputes will be settled in Balaghat courts

  • Customers waive right to class action lawsuits

11. Contact Information

For any questions about these Terms:

BTown Mart
📍 Main Rd, opposite to Shyam Talkies and Mall
Chitragupt Nagar, Balaghat
Madhya Pradesh 481001
📞 +91 88159 55144
📧 thiblishmakhija@gmail.com
🕒 Business Hours: 9:30 AM – 8:30 PM (Mon-Sat)

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.