Last Updated: 14-08-2025

At BTown Mart, we want to make your shopping experience as flexible as possible. If you need to cancel an order, here’s everything you need to know:

1. Order Cancellation Window

You can cancel your order if:
✔ Regular Orders: Within 2 hours of placement (before processing begins)
✔ Express Orders: Within 1 hour of placement (due to faster processing)

Once your order moves to “Processing” status, cancellation may not be possible.

2. How to Cancel Your Order

For fastest service:
📞 Call Us Immediately: +91 88159 55144
📧 Email Us: thiblishmakhija@gmail.com

Please include:

  • Your order number

  • Product details

  • Reason for cancellation

3. Refund Processing

  • Successful cancellations receive full refunds

  • Refunds processed within 24 hours of cancellation

  • Allow 5-7 business days for bank processing

4. Non-Cancellable Items

The following cannot be cancelled:

  • Custom/personalized products

  • Digital downloads

  • Perishable goods

  • Items marked “Final Sale”

5. After Shipping

If your order has already shipped:

  1. You may refuse delivery

  2. Return using our 15-day return policy

  3. Standard return shipping fees apply

6. Our Contact Information

BTown Mart
📍 Main Rd, opposite to Shyam Talkies and Mall
Chitragupt Nagar, Balaghat
Madhya Pradesh 481001
📞 +91 88159 55144
📧 thiblishmakhija@gmail.com

Business Hours: 9:30 AM – 8:30 PM (Monday-Saturday)

We appreciate your business and will always do our best to accommodate cancellation requests when possible!