Last Updated: 14-08-2025

BTown Mart (“we”, “our”, or “us”) operates the website [Insert Website URL] and is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services.

1. Information We Collect

We may collect:

  • Personal Information: Name, email, phone number, shipping/billing address, payment details

  • Device Information: IP address, browser type, operating system

  • Usage Data: Pages visited, time spent, click patterns

  • Cookies: Small data files stored on your device (manage via browser settings)

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Provide customer support

  • Improve our website and services

  • Send promotional offers (with consent)

  • Prevent fraud and ensure security

  • Comply with legal obligations

3. Information Sharing

We may share information with:

  • Payment processors to complete transactions

  • Shipping carriers for delivery

  • Service providers assisting our business

  • Legal authorities when required by law

We never sell your personal data to third parties.

4. Data Security

We implement:

  • SSL encryption for all transactions

  • Secure payment gateways

  • Restricted access to personal data

  • Regular security audits

5. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Opt-out of marketing communications

  • Withdraw consent (where applicable)

  • Lodge complaints with authorities

6. Data Retention

We retain your information:

  • For active customers: Until account closure

  • For order records: As required by tax/commercial laws

  • For marketing: Until consent is withdrawn

7. Third-Party Links

Our website may contain links to other sites. We’re not responsible for their privacy practices.

8. Children’s Privacy

We do not knowingly collect data from children under 13. If we discover such collection, we’ll delete it immediately.

9. Policy Updates

We may update this policy periodically. Continued use of our services constitutes acceptance of changes.

10. Contact Us

For privacy-related inquiries:

BTown Mart
📍 Main Rd, opposite to Shyam Talkies and Mall
Chitragupt Nagar, Balaghat
Madhya Pradesh 481001
📞 +91 88159 55144
📧 thiblishmakhija@gmail.com

Business Hours: 9:30 AM – 8:30 PM (Monday-Saturday)